Support Center

Settings: Email

Last Updated: Aug 19, 2016 09:45AM EDT
The Emails tab in Settings allows you to control email settings for your Merit account and send student welcome emails. 
 
From Address and Reply To Addresses

Enter the email address that you would like achievement notification emails to students and parents to be sent from. Many institutions create an email account specifically for achievement notifications, for example, studentnews@institution.edu.

If you'd like the sending or receiving email to include your name in the address field, use the format "First Last" <emailaddress@institution.edu>. For example, "John Smith" <jsmith@institution.edu>.

If necessary, you can also enter a specific reply to address. This is where emails from students and parents who reply to their achievement announcements will be sent to.




*Note: Multiple from addresses and reply to addresses can be added be simply separating the addresses with a comma. i.e. studentnews@institution.edu, sports@institution.edu

For example:



If more than one email address has been added to this setting, then you will be able to choose the specific from and reply to addresses to use when publishing an achievement.

For example:


 
Including Your Institution's FERPA Policy URL





By including a link to your institution's FERPA Policy, students will have quick access to this information, located in the footer of all emails sent to them about their Merit Page. If your institution does not have a URL listed in this setting, the phrase "FERPA Policy" will not be hyperlinked.

Learn more about FERPA and Merit
 

​​Student Welcome Email


Whenever a new Merit page is created for a student, a Welcome to Merit Email is sent to the student. This generally happens when you are importing students into Merit,* but can also happen if you are simply recognizing a student for an achievement, and that student does not have a Merit page yet (it will be created automatically) or for some other reason the student has never received a welcome email from Merit. 

The email contains a configurable welcome message, as well as their username and password for logging into their account. The username and password is not configurable, and is automatically generated and inserted into the body of the email when it is sent. 

*Note that the sending of welcome emails can be suppressed in the student import process if you wish to import students but decide to send their welcome emails later. 





The {{name}} field will be replaced with the student's name, and a link to the student's Merit page will be automatically listed at the end of the email.

Adding links:

To add a link inside of the welcome email, highlight the text you wish to hyperlink, and select the "hyperlink" button; the small chain icon in the text editor.


Sending Welcome Emails in Bulk

You can send welcome emails to students in bulk by using the send welcome emails button. This button will only appear if you have students at your school who have not received their welcome email. A common use case for this will be if your institution chooses to import your student body all at once, (suppressing the sending of welcome emails at that time) but you have decided to send students their introduction to Merit at a later date. The send welcome emails button is ideal for this. 





When sending welcome emails in bulk, Merit will never send emails to:
 
  • Students who have opted out
  • Students who have already logged into (and updated) their page
  • Students whose class year value is in the past, meaning they have already graduated.




 

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