When you use Merit to contact your students you'll want all of these communications to use your institution's email domain. Students are much more likely to open and respond to messages from their school, as opposed to messages from Merit. This guide will help you configure your Merit account to use your institution's email domain.
Adjusting Your From Address
Your "From" address is the email address that your students will see in their inbox when opening their achievement emails.
Your Merit account will use info@meritpages.com as your default "From" email address, but you can change this address to one of your institution's emails. To update this address, you will first need to add an email whitelabel for your account.
To customize your "From" address, go to the Emails section under the Settings tab and scroll down to the Customize Your From Address block:
Pro Tip: Include your institution's name (or your name) in the box before the email address (as pictured above) to clearly identify the sender in your recipients' mailboxes.
Setting Your Reply-To Address
Your Merit account will use the email address associated with your user account as your default "Reply-To" email address, but you can change this. To customize your Reply-To" address, go to the Emails section under the Settings tab and scroll down to the Customize Your Reply-To Address block:
Note: When you email parents, their responses will go to your "Reply-To" address by default, but you can direct these emails to the students instead by checking the Send parent email replies to students box.
If you have multiple "Reply-To" addresses saved inside your account, you will have the option to choose the one you would like to use while sending your achievement: